Return And Refund Policy

  1. Processing Time:

    • Orders are typically processed within 1-2 business days after they are placed.
    • During this time, the company verifies the order details, prepares the product, and arranges for shipping.

  2. Shipping and Delivery:

    • Hydra Audio strives to provide prompt and efficient delivery of products.
    • Shipping times may vary based on your location and the shipping method chosen during checkout.
    • Keep an eye out for tracking information once your order ships.

  3. Returns and Refunds:

    • If you receive a damaged or defective product, contact Hydra Audio immediately.
    • Most companies have a return window 30 days during which you can request a return or exchange.
    • Here are some common steps for returns:
      • Contact Customer Support: Reach out to Hydra Audio’s customer service team via email or phone.
      • Provide Details: Explain the issue and provide relevant information (order number, product details, etc.).
      • Return Authorization: You may receive a return authorization (RA) number.
      • Return Shipping: Follow instructions for returning the product. Shipping costs may be covered by the company.
      • Inspection and Refund: Once the product is received, it will be inspected. If eligible, you’ll receive a refund within 7 working days.

  4. Conditions for Returns:

    • Products must be in their original condition, including packaging and accessories.
    • Some items (e.g., Speakers, Bass) may not be eligible for return due to hygiene reasons.

  5. Refund Process:

    • Refunds are typically issued to the original payment method (credit card, PayPal, etc.).
    • The processing time for refunds varies but is usually within a few business days after the return is processed.